Shipping policy

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Shipping Policy

Last Updated: 27.08.26

Thank you for shopping with Aslan Woodworks. This Shipping Policy explains how we process and deliver orders within the United Kingdom and internationally (if applicable).

1. Order Processing

Orders are processed Monday to Friday, excluding bank holidays.
Orders are typically processed within 1-2 working days of receiving payment.
Orders placed after 3:00 pm will be processed on the next working day.
During busy periods, sales events, or public holidays, processing times may be slightly longer.

2. Delivery Options and Costs

United Kingdom

Free standard delivery on all products within the UK.

International Delivery (if applicable)

International delivery charges and delivery times vary depending on destination. Customers are responsible for any customs duties, taxes, or import charges that may apply.

3. Delivery Areas

We currently deliver to:

England
Scotland
Wales
Northern Ireland

Additional delivery charges may apply to remote areas, including:

Scottish Highlands
Scottish Islands
Isle of Man
Channel Islands

Customers will be informed of any additional charges before completing their purchase.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing tracking details (where available).

If you do not receive tracking information, please contact us at aslanwoodworksuk@gmail.com.

5. Delays

While we aim to deliver within the stated timescales, delays may occasionally occur due to:

Severe weather conditions
Transport disruptions
Customs processing
Public holidays
Courier service issues

We are not responsible for delays that are outside of our reasonable control.

6. Incorrect Addresses

Customers are responsible for ensuring that delivery information is accurate.

If an incorrect address is provided:

We may charge an additional fee to redirect or resend the parcel.
We are not responsible for orders delivered to an incorrectly supplied address.

7. Damaged Items

If your order arrives damaged:

Contact us within 48 hours of delivery.
Provide your order number and photographs of any damage.
We will investigate with the courier and arrange a replacement or refund where appropriate.